Refund policy

ALL SALES ARE FINAL. We don't accept any returns or exchanges after payment due to high shipping cost applied from different countries. Please claim/order responsibly and view the product links fully and closly. 

We offer a CLOSER VIDEO CHECK SERVICE on the exact piece before shipping out. To start this service, you can contact us at our intagram page: terrific_twinkle_crystals. 

You can always contact us for any questions at terrificgems@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We don't EXCHANGE any of our product upon arrival, pls make sure you claim responsibly and contact for the exact piece before shipping out the order.

Refunds
Please inspect your package right upon reception. We offer refund if the item is defective, damaged or if you receive the wrong item, Please CONTACT US and we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at terrificgems@hotmail.com.